Q1. How do purchase my order on the site?

To order your purchase :-

• Click “Add to cart” button on the products you wish to purchase.
• Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
• You'll reach a log in page where you need to log in your account using your Username and Password.
• If you don't have an account created yet, you need to register an account before you proceed your payment.
• You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
• From here, you need to select your shipping methods and click “next” button.
• Next you'll need to choose your payment method then click “next” button.
• After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
• Click “Confirm Order” to complete the order.

Q2. What are the payment methods available?

We offers various kind of Payment Methods as shown below :-

• Credit Card
• Via iPay88 & Paypal (Visa or Mastercard / Internet Banking) 
• Invoice / Cheque / Online Bank Transfer

Bank : CIMB BANK
Bank Account : 8009098985
Account Name : ELANDRA EMERALD ENTERPRISE

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : enquiry@saffrosemalaysia.com
Note: Your purchased products will not be delivered until we have this confirmation.

Q3. How to change my account personal information and shipping address?

• Log-in your account - Click on “Account Maintenance” - Edit your account information and Shipping address here.

Q4. I forgot my Password for my account. What should I do to retrieve it?

• Click on “Lost Password?” and fill your email that used to register the account in the box.
• Click Submit.
• A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q5. What is the product's transaction currency?

All products transaction currency will be done in MYR.

Q6. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry@saffrosemalaysia.com for us to clear your doubts.